Voice agents that finish the conversation.
Built for India's high-volume BFSI calling, where the language switches mid-sentence and every call has to stand up to an audit.
Aarti S. · +91 98•••• ••21
Payment Reminder · Hinglish · 01:12
AGENT
Aapki EMI ₹4,820 pending hai. Kab tak arrange ho payega?
CUSTOMER
Is week thoda tight hai… 28th tak kar dunga.
AGENT
Theek hai, payment link WhatsApp par bhej rahe hain.
Promise to pay · ₹4,820
due 28 Aug
Built on SurePass, the identity infrastructure behind India's regulated businesses
Control, insight, and the next step, all in one flow.
Rohit M. → Collections
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Call completed
5 Aug, 10:19am
Call duration
3:12
Outcome
PTP · 28 Aug
6/6
Criteria met
100%
Consent captured
96%
Script adherence
0.94
Outcome confidence
Customer was still finishing a sentence about a payment they had already made when the agent moved on.
→Barge-in threshold raised for bucket 1. Re-scored on 340 calls: clean.
Trends · last 7 days
Per-metric performance across calls
The calling floor, without the floor.
Thousands of conversations at once, each one shaped to its own scenario, and every single one graded the moment it ends.
Any scenario you can describe
Write the situation in a sentence and the agent handles it, including the awkward ones your script never covered.
Browse the scenario library
Thousands at once, none of them sound like it
Concurrent calls that stay under 400 ms, hold their turn through interruptions, and switch language mid-sentence.
See how latency is measured
Under 400 ms is the line where a caller stops waiting and starts talking over you.
Every call graded, not just recorded
An agent scores each conversation against your compliance and quality criteria, then shows you the pattern behind the misses.
Read about call evaluation
CALL 3,201 · 00:48
“Mujhe legal notice mila hai, ye galat hai”
Dispute signal missed. Agent continued the reminder script instead of routing to the human queue.
Try an agent built for your book.
Retail lending
Personal loans, two-wheeler and consumer durables, where volume is high and margins do not survive a large calling floor.
Hear this agentFLOWS SHIPPED FOR THIS SEGMENT
20+ languages. Every channel.
One platform.
20+ languages. One conversation.
No resets mid-sentence.
Customers move between Hindi, English and their own language inside a single sentence. The agent moves with them instead of starting the call over.
- Follows code-switching without losing the thread or the context already gathered
- Sub-second replies, so the pause never feels like a machine thinking
- Pitch, pace and tone set per campaign to match how your brand speaks
- Takes interruptions and corrections mid-sentence and carries on
Agents that finish the job.
Not just the conversation.
Check a balance, take a payment, update the record, book the callback. The agent reaches into the systems you already run and closes the loop before it hangs up.
- Pulls customer data from your systems while the call is still live
- Pushes the outcome back and triggers whatever happens next
- Hands off between agents when a workflow runs longer than one call
Test before you dial.
Not after the complaint.
Every scenario is replayed against the agent before a customer hears it, so a script change is proven rather than hoped for.
- Replays your real call history against any change before it ships
- Flags the scenarios that broke, with the turn where it went wrong
- Staged rollout, so a change reaches a slice of the book first
1,240SCENARIOS
Plugs into the stack
you already run.
Your LOS, LMS, CRM, payment rails and helpdesk stay where they are. The agent reads and writes to them rather than asking your team to move.
- Reads and writes through the APIs your systems already expose
- Calls run on your own trunks, and recordings stay in India
- Outcomes land in the system your team already works from
Cleaner outcomes, call after call.
High-volume Indian calling, turned into records your risk and revenue teams can both use.
3×
More accounts reached per team
62%
Promise-to-pay captured
40%
Faster follow-up
100%
Audit-ready records
GOVERNANCE
Built for conversations a regulator can read.
Consent rules, calling windows, PII masking, audit trails and human escalation are part of the agent, not a policy document someone attaches afterwards.
Request the BFSI controls checklistQuestions before the first pilot.
Short answers for operations, collections, support and compliance teams.
Ask for a security reviewIt runs your outbound and inbound customer calls with a voice agent, and turns each conversation into a structured outcome: a disposition, a promise-to-pay date, a pending document, a ticket, or a transfer, written back into the systems you already run.
Bring one workflow. We'll map the rest.
Tell us the call your team makes most. We will show you the flow, the guardrails and the numbers a pilot would need to hit.
Prefer email? [email protected]